Contact Chicco


Please include the following information which can be found on the white sticker on the frame of your item.

We encourage media professionals to contact our public relations agency with questions regarding our company and our product line.

Caroline Regan,, 617-939-8419
Ameara Harb,, 617-939-8318

Please note that these contacts are for media inquiries only. If you have a question about products and are not a media professional, please contact us via our Customer Service.

We do our best to respond to emails within three business days.


Call us toll-free 1-877-424-4226

Customer service is open Monday-Friday, 8 am – 5 pm (Eastern). We are closed Saturdays & Sundays.

When calling be sure to have the following information ready:

  • Model Number
  • Serial Number
  • Date of Manufacturer

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

For customer service in Canada, please contact our Canadian Service Center at 1-800-667-4111


Send correspondence to

Artsana USA, Inc. Attention: Customer Service 1826 William Penn Way Lancaster, PA 17601

For product returns, please fill out the email form to the left and include your order number. Otherwise, we will be unable to process your return.