We do our best to respond to emails within three business days.
Call us toll-free 1-877-424-4226
Customer service is open Monday-Friday, 8 am – 5 pm (Eastern). We are closed Saturdays & Sundays.
Our office will also be closed on the following Holidays:
- Nov 26 -Thanksgiving Day
- Nov 27
- Dec 24 - Christmas Eve
- Dec 25 - Christmas Day
- Dec 31 - New Year's Eve
- Jan 1 - New Year's Day
When calling be sure to have the following information ready:
- Model Number
- Serial Number
- Date of Manufacturer
* this information is located on a white sticker on the frame of your product
For Warranty Questions, please have the following available:
- Proof of Purchase
For customer service in Canada, please contact our Canadian Service Center at 1-800-667-4111
Send correspondence to
Artsana USA, Inc. Attention: Customer Service 1826 William Penn Way Lancaster, PA 17601
For product returns, please fill out the email form to the left and include your order number. Otherwise, we will be unable to process your return.