FREQUENTLY ASKED QUESTIONS
- ORDERING & SHIPMENTS
- How do I exchange or return an item?
At this time, you must return the unwanted item in the original packaging to receive credit and place a new order to process an exchange. Please see our return policy for more information.
To check on the status of your order, you can log into your account to get the most up to date information regarding your order status or you can contact customer service
Depending on your location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Please note that your order may arrive via FedEx, UPS, or the United States Post Office.
Currently, we only ship within the United States including Alaska and Hawaii and all US Territories. Sorry, we do not ship to APO/FPO addresses.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Two Day, or One-Day service). If you choose to upgrade your shipping method, please keep in mind that this does not include warehouse process time. Typically, we are able to process your order in our warehouse within 2-3 business days. Business days are Monday-Friday, excluding federal & employee holidays.
We make every attempt to ensure we provide you with the lowest shipping rates possible. In general, the shipping & handling charges are as following:
Shipping costs to Continental 48 States:
Merchandise Total *Standard Ground
*2-Day *1-Day Up to $20 $6 $19 $39 $20.01 to $50.00 $8 $35 $69 $50.01 to $100.00 $10 $39 $79 $100.01 to $150.00 $15 $44 $89 $150.01 to $200.00 $22 $49 $99 $200.01 to $250.00 $25 $59 $119 $250.01 to $300.00 $30 $74 $139 $300.01 to $350.00 $35 $84 $159 $350.01 to $400.00 $40 $94 $179 $400.01 to $450.00 $45 $104 $199 $450.01 to $500.00 $48 $119 $229 over $500.00 $50 $134 $249
Shipping costs to Alaska, Hawaii, US Virgin Islands, and Puerto Rico:
(sorry, we do not ship to Guam)
Merchandise Total *Standard Ground
Up to $20 $25 $57 $117 $20.01 to $50.00 $35 $105 $207 $50.01 to $100.00 $45 $117 $237 $100.01 to $150.00 $60 $132 $267 $150.01 to $200.00 $75 $147 $297 $200.01 to $250.00 $95 $177 $357 $250.01 to $300.00 $115 $222 $417 $300.01 to $350.00 $135 $252 $477 $350.01 to $400.00 $155 $282 $537 $400.01 to $450.00 $175 $312 $597 $450.01 to $500.00 $195 $357 $687 over $500.00 $220 $402 $747
*Some items require extra charges for shipping such as car seats, travel systems, playards and highchairs. You will be provided the total cost of shipping at checkout prior to placing your order.
In-Stock Items: Most items are in-stock and will beginning processing at our warehouse within 2-3 business days. The delivery date of your order is dependent on the destination address and shipping method. You will not be charged for the item until it has shipped.
Advance Sale Items: From time to time, we may offer an item for advance purchase on our site. Once in-stock, the item will be shipped to you. Expecting shipping time will be listed on the product detail pages. You will not be charged for the item until it has shipped.
Most orders will have tracking information. Once you receive your shipping confirmation email, a tracking URL will be provided, if available. Orders that ship via the USPS will not have tracking availability.
To cancel your order, please contact Customer Service or by calling 1-877-424-4226. We will make every attempt to cancel your order. However, if the order has already shipped, we will be unable to cancel.
Today, state laws require that we charge applicable sales tax on orders shipped to Pennsylvania.
Yes, in most cases you can elect to ship your order to a different address. To ensure that your order gets approved, your billing address must match the same address on your credit card. Please note, we cannot accommodate split shipments.
At this time, we can only ship within the United States including Alaska and Hawaii and all US territories.
At this time, we do not ship orders to APO or FPO addresses.
During checkout, there are 2 options to enter a coupon or promotional code. In your shopping bag, below the items you have added to your cart, you can enter your code. Additional, after you have completed your billing and payment information, there is another section where you will be prompted to enter your coupon or promotional discount. Please refer to your specific coupon or promotional code for usage, expiration dates and exclusions.
- Can I purchase a gift card or e-card from ChiccoShop.com?
At this time, we do not offer gift cards or e-card for sale on ChiccoShop.com
At this time, we do not offer gift wrapping options from ChiccoShop.com
- How do I register my product?
It's important that you register your Chicco product so that we may contact you in the event of a recall. There are 2 ways to register:
- Go to: http://www.chiccousa.com/carseatregistration.aspx
- Mail in your product registration card that came with your item.
Additional information about recalls can be found at www.safercar.gov.
Yes, most of our replacement parts are available for sale online. Click here. If you do not see a part that you are looking for, please call customer service at 1-877-424-4226. Our customer service staff has access to our full assortment of replacement parts.
- PAYMENT OPTIONS
- What form of payments do you accept?
We accept all major credit cards:
- Master Card
- America Express
Sorry, we do not accept personal checks, COD, or layaway options.
Your credit card will not be billed until your order has shipped. For your safety, your billing name and address must match the billing name and address of your credit card. We reserve the right to cancel any order that does not match this criteria.
- Do you offer special offers or discounts?
From time to time, Chiccoshop.com may offer special discounts and promotions. Please read the promotional details attached to each offer for specific information such as expiration dates, exclusions and usage.
If the discount is valid on your order, it will automatically be applied to your order summary.
- COUPONS OR CODES
If you have a promotional coupon or code, simply enter the code at checkout. If the code is valid, it will automatically be added to your order summary. Only 1 promotional coupon or code is valid per order. Please note coupons and codes are case sensitive.